1. Order Cancellation
You may cancel your order at any time prior to dispatch by reaching out to our customer care at genophytedm@gmail.com or WhatsApp +91 95737 97095. Once an order is dispatched and an AWB is generated, cancellations can no longer be processed directly.
2. Damaged or Defective Items
If you receive a product that is damaged in transit, defective, or has a broken tamper-evident safety seal, please notify us within 48 hours of delivery with clear photographs of the package. We will immediately arrange a replacement or full refund.
3. Refund Processing
Approved refunds will be processed to the original payment method (via PayU India) within 5–7 business days. For COD orders, refunds will be transferred via NEFT/UPI bank transfer upon verification.